ace665 Privacy Policy

Introduction and Scope

ace665 is a premium online gaming and betting platform in Bangladesh. We believe that protecting our users' privacy is one of our most important responsibilities. This Privacy Policy ("Policy") explains how ace665 ("we", "us", "platform") collects, processes, stores, and protects your ("user", "you") personal information.

By using the ace665 website, mobile platform, or any related services, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and contact our customer support team for assistance.

This Policy works alongside ace665's Terms and Conditions and Responsible Gaming Guidelines. Reading these documents together will give you a complete understanding of our services.

What Information We Collect

ace665 only collects information that is necessary to provide our services. We collect information from two main sources — what you provide directly, and what is collected automatically while you use our services.

a) Information You Provide

• Full name and date of birth (required for age verification)
• Mobile number and email address
• National ID (NID) or passport number (for KYC verification)
• bKash, Nagad, or Rocket account number (for payment processing)
• Bank account details (for bank transfers)
• Password (stored in encrypted form — never in plain text)
• Messages and attachments you submit in support tickets

b) Automatically Collected Information

• IP address and Device ID
• Browser type and operating system
• Session duration and page navigation data
• Transaction history (deposits, withdrawals, bonus usage)
• Game play history and preferences
• Data from cookies and web beacons
• Referral source (where you came from before reaching our platform)

Purpose of Data Use

ace665 uses collected information only for defined and legitimate purposes. The main purposes of our data processing are described in detail below:

3.1 Account Management and Verification

Information is used to complete the registration process, verify age (to confirm 21+), complete the KYC (Know Your Customer) process, and maintain account security.

3.2 Service Delivery and Improvement

Information is used to operate gaming and betting services, manage bonuses and promotions, provide VIP program benefits, and improve the overall quality of the platform.

3.3 Financial Transaction Processing

Information is needed to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, to maintain transaction records, and to comply with anti-money laundering (AML) policies.

3.4 Fraud Prevention and Security

Information is analysed to detect and prevent unauthorised access, fraudulent transactions, and suspicious activity. This is done to protect all legitimate users.

3.5 Customer Support

Information is used to resolve your issues quickly and effectively, to manage live chat and email support, and to maintain a history of previous conversations.

3.6 Communications and Notifications

Your contact information is used to send important account-related notifications, new bonus offers, game updates, and relevant promotional content. You may unsubscribe from promotional communications at any time.

Sharing Information with Third Parties

ace665 never sells your personal information to third parties. However, sharing information may be necessary in certain situations:

4.1 Service Provider Partners

Only the information necessary to deliver services is shared with payment gateways (bKash, Nagad, Rocket, and banking partners), game software providers, and technology service providers. These partners operate under strict data protection terms and may not use this information for any other purpose.

4.2 Legal Obligations

If a court, government authority, or law enforcement agency requests information through legal process, ace665 is obligated to provide it in accordance with applicable law. In such cases we will only supply the information specifically requested.

4.3 Business Changes

If there is a change to ace665's business structure (such as a merger or acquisition), user data may be transferred. In that case the new party will be required to comply with this Privacy Policy, and you will be notified in advance.

Cookie and Tracking Technologies

ace665 uses cookies and similar technologies (such as web beacons and local storage) that help improve platform functionality and user experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure basic platform functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (such as language or game settings).
• Analytics Cookies: Used to understand which parts of the platform are used most. This information is collected anonymously.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some important features of the ace665 platform. See your browser's help documentation for detailed instructions.

Data Security Measures

ace665 applies industry-standard technical and organisational measures to protect your personal information. Our commitment to being a secure and reliable platform remains firm.

6.1 Technical Security

• 256-bit SSL encryption is used for all data transmission
• Passwords are stored using a one-way hashing algorithm — no staff member can read them
• Financial data is stored on separate, isolated servers
• Regular security audits and vulnerability assessments are conducted
• Firewalls, an Intrusion Detection System (IDS), and DDoS protection are active

6.2 Organisational Security

• Only authorised staff may access user data
• All staff are trained on privacy and data protection
• A complete audit log of data access is maintained
• The principle of least privilege is followed

Data Retention Period

ace665 retains your information only for as long as it is needed. Retention periods are determined based on the type of information and its purpose:

• Account Information: For as long as the account is active and for the legally required period after closure.
• Financial Transaction Records: Retained for an extended period in accordance with financial regulatory legal requirements.
• KYC Documents: Retained for a set period after account closure in accordance with regulatory guidelines.
• Customer Support Messages: Retained for a limited time after the issue is resolved.
• Cookie and Session Data: Expires automatically based on the type of cookie.

Once the set retention period ends, data is securely deleted or anonymised so that you can no longer be identified.

Your Rights and Controls

As an ace665 user you have several important rights over your own data. We are committed to upholding these rights.

8.1 Right to Access

You can find out what information ace665 holds about you. Contact our support team to request a copy of this information.

8.2 Right to Rectification

If your profile contains incorrect or outdated information, you can have it corrected. Some information can be updated directly from account settings; for other information please contact us.

8.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, financial transaction records and information that is legally required to be retained may not be deletable.

8.4 Right to Object to Processing

You may object at any time to marketing communications or certain types of profiling. To unsubscribe from promotional emails, use the "Unsubscribe" link in the email.

8.5 Right to Data Portability

You may request your data in a structured, machine-readable format. This request can be made through the support team.

Protection of Minors

ace665 follows a strict age verification policy. Our platform is for users aged 21 and above only. We do not knowingly collect any information from minors and do not permit them to open accounts.

If we become aware that a person under the age of 21 has created an account, we will immediately close that account, delete the associated information, and cancel any transactions.

If you believe that a minor is using our platform, please notify our support team immediately. Age-related rules are discussed in more detail in the Responsible Gaming Guidelines.

Policy Changes and Updates

ace665 may update this Privacy Policy from time to time. Changes may result from legal updates, the addition of new services, or improvements to our data processing practices.

For significant changes we will notify you in the following ways:

• A notification will be sent to your registered email address
• A pop-up notification will be shown when you log in to the platform
• The "Last Updated" date at the top of this page will change

Continued use of the platform after any changes will be considered your acceptance of the updated Policy. We recommend that you review this page regularly.

Contact and Complaints Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the ace665 support team. We provide support in Bengali 24 hours a day, 7 days a week.

• Live Chat: Log in to the platform and chat with us directly at any time — 24/7 support available in Bengali.
• Email: [email protected] — we will respond as quickly as possible.

We will investigate your complaint seriously and make every effort to provide a satisfactory resolution as quickly as possible. Your privacy matters greatly to us.